gateshead council repairs
Well, theres so much on offer and heres just a few of the highlights! At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. There's also additional service charges from 115.85 a week, this cost is eligible . You can also include claims for loss of earnings and care costs if necessary. Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. Were delighted that you want to come and work with us. If this is not possible, we will replace with the items we hold in stock. For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. Check the spelling of the procedure, check that the execute privilege has been granted to the caller and check the configured security.requestValidationFunction function. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. Repairs update You can now report your non-emergency repairs. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. Gateshead Council Repairs & Voids Job in Gateshead, England | Glassdoor The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. Gateshead council tenants wait almost a month on average for repairs 182-184 High Street Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. Background 2. endobj By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. Repairs & Voids. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. The council is responsible for most repairs to your home. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support endobj It is also possible to claim for any damage that may have been caused during repair works. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. Gateshead Now is a collection of the latest news from Gateshead Council. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. Gateshead gardener's fury as garage roof plants itself in her flower People really are our greatest asset at Gateshead Council, and we value every employee. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. Head of Repairs and Maintenance - Gateshead Council - LinkedIn East Ham :L+Ftc[Sdu|^Y^. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. Information, Advice, Services and Support - Gateshead Local Offer SEND Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". E6 2JA. This includes both small leaks and emergency repairs. Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. These include re-fixing toilet seats and repairing minor leaks. Always ask to see this card before letting anyone into your home. Housing Disrepair I have got this complaint, they monitor it and see it through to the end. Gateshead A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. Please continue to be patient, as we are experiencing a high volume of phone calls. Some of these jobs need to be inspected before the contractor can start the work. We do still have about 45% of the backlog outstanding but the key areas have been addressed.. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. The panel decides which services they review based on various criteria. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. This makes sure that everyone is treated fairly. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. Business advice and support - Gateshead Council The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. Home Group | Watergate Court, Gateshead However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. My Housing Account - Gateshead Council https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. Your Employees Portal - Gateshead Council People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. Please ask your Neighbourhood Housing Team for details. "The garages at Leam Lane had already been condemned, and we were working towards . If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. Employer Est. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. Work to the outside of your home may not need an appointment. We are Gateshead Council'sHousing Team. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. Appointment Types - Gateshead Council Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. All rights reserved. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. As a council housing tenant, you are entitled to a good standard of living. These are repairs which could cause injuries or further damage if they are not dealt with quickly. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Gateshead Council Housing Services | OurGateshead For further information please contact the Involvement Team by: Civic Centre Gateshead Council aims to complete the backlog by late March next year. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. Work continues to address 3,000 Gateshead Council property repair backlog What are the costs and charges at Watergate Court. Time to have your say on the future of our leisure service. If so, please keep reading as youre just what were looking for! The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. Homepage for Gateshead Councils Benefits and Council Tax information As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. Visit directory. If you continue to miss appointments for repair work you may be charged. Repairs - Gateshead Council Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? To access this support or speak to an advisor, contact Business Gateshead today. Payslips. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. about Our Customer Scrutiny Panel needs you! They should all be done. Council residents in Gateshead waiting nearly a month for house repairs We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. Request a FREE property inspection to find out how much your claim is worth. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. Our business support events remain cancelled for now. Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. You can also claim compensation for the damage that has been caused during repair work. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. A public consultation on the future of Gateshead Council's Leisure Services has commenced. We will tell you in advance when any work like this will happen. If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. Office 3750 This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. Read more about the Housing Capital Investment Programme. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. %PDF-1.5 Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. <>>> Any resident with My Housing Account can access this service. This is known as the Right to Repair scheme. The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. If we miss an appointment and we didn't contact you, please contact us. 0191 433 3174. housingadvice@gateshead.gov.uk. This is commonly known as filing a compensation claim for despair against a housing association landlord. The team were very helpful and understanding of my dangerous situation. endobj This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. These are repairs which need quick attention and don't need an inspection first. We encourage our people to think differently, do the right thing and be innovative. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. Equipment services :: South Tyneside and Sunderland NHS - STSFT The report found the repair centre's ability to handle calls was deemed 'critically low'. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. Unfortunately, this job posting is expired. To register with My Housing Account, select 'my account' at the top of the Council homepage. Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. United Kingdom. The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. We hope to reschedule these events at a later date. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. Our housing offices are currently closed to the public. <> Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. We are Gateshead Council's Housing Team. Wednesday 2nd November 2022. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. Complain about council or housing association repairs 4 0 obj Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. Failure to do so could give you grounds to make a council house disrepair claim against them. Gateshead Metropolitan Borough Council | Complaints - Housing Disrepair If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. Complain to the housing ombudsman The housing ombudsman is a free and independent service. % Gateshead, England. However it did show that 36% of repairs were fixed when first looked at after being correctly identified. Whats in it for you? We hope to reschedule these eventsat a later date. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. We will pay compensation for damage which is our fault or our contractors' fault. Gateshead Council 4.0 . Planned repairs usually need an inspection before work is done. I have to tell you, this week I have had four complaints that have been going on for two years. However, the contractor will not ask you for any money when they call. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. New online repair reporting system launched - Gateshead Council Don't worry, we can still help! Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. Connected Voice are collating information about support across Newcastle and Gateshead. 27,852 - 30,151 a year. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. <> We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. The contractors are currently repairing seven properties a week. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Council tenants can also be offered evening appointments for repairs from 4:30pm. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. Thank you so much. Call us on 0333 050 8887 to start the process or fill in the form. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. We will first make sure that it is our responsibility to do the repair. Youll be paid a competitive salary plus additional allowances where relevant. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. The department is on the lookout for more callhandlers and building technicians. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. View my payslip. To keep up to date, why not follow us. Gateshead Council aims to complete the backlog by late March next year. : 50K - 53K. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. Wherever possible we will place the order immediately. Reporting repairs Home. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. Thursday 26th January 2023. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. Cabinet met this week to determine the future of Gateshead Council's Leisure Services . We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. 1 0 obj Some of these repairs need to be inspected before the repair can be done. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years.
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