how to get a refund from direct ferries
Contact our call centre on 01304 44 88 88 between 08:00 and 20:00 Monday to Friday, and 09:00 and 17:00 on weekends. They send Google link with location but doesn't work on my phone or computer. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The reservation is only related to Each ferry company has its own cancellation policy. We will be traveling and we had to arrange that a friend retrieve our tickets and email, or texts them to us. First time I used it I assumed that all the cabins were booked. Could be a little clearer to help new customers. Our credit card was charged but we never received any confirmation or ticket information. YOU WOULD BE BETTER OFF SWIMMING TO WHEREVER YOU NEED TO GO THAN TO USE THIS COMPANY !!!! WebYou may request a refund online or by phone: Online Refund request form Phone Call 206-464-6400 (local), 888-808-7977 (toll-free) or 511 within Washington state between 7 Can I request a ticket cancellation/change on behalf of another passenger? WebWhen boarding begins, the gate will open and your boarding pass will be collected as you board the ferry. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The prizes changes after you first buy the ticket. Scammed our group of 12- Disgusting company. You will be refunded with the maximum amount possible according to the remaining time between your cancellation and the departure date. Founded in 1999, Direct Ferries offers the most comprehensive portfolio in the ferry transportation sector and a range of ancillary products from carefully selected partners including accommodation, train tickets and vehicle breakdown cover. Debbie Allen And Phylicia Rashad Drop Gems Just In Time For. With some ferry companies we'll be able to confirm your amendment straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. The booking process was smooth and simple to follow. Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. Here are 8 tips for writing great reviews. Dear Sue Sturgeon,Thank you for your feedback. The search process was very easy and allowed me to look for a few different ferry routes before choosing the one I want. This is why we offered you the closest alternative available we found with the ferry company you chose. However I didn't receive a confirmation email. You have been added to the directferries.co.uk mailing list. Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk IP10 0BF, United Kingdom. You can find your booking reference number at the top of your confirmation email. Don't really get your point. The matter is starting to get urgent, but still no response. Tripadvisor performs checks on reviews. Terrible service, maybe not a scam but don't use them. WebMessages 12. In case of a totally different name filled in, we advise you to contact us so that we can check what the possible options are. Now looking forward to our up coming adventure. Terrible service, no one to speak to the website is glitchy and they charged me extra for a additional person the it got removed and they still took the money for it. We did so with Britanny Ferries. You can compare the best prices from all train lines and book online directly with Wanderu. Luckily I had saved a screen shot of the receipt of the payment so have been able to save the booking reference number. According to the correspondene with our Customer Service and also according to the screen shots regarding your browsing history, you only logged into your account prior to the sailing date but made no amendment request and therefore no arrangements were ever made with the ferry company in regards. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. WebYou cant reach them by phone which is a problem if you need acute help. Open-date tickets are valid for 6 months to 1 year from your initial departure date and only for the same ferry route and the same company as the tickets you had originally booked. How do we get a confirmation? If you are outside of Athens (e.g. WebThe confirmation is only valid in combination with the credit card used for payment and, therefore, you must be in possession of it at check-in. COVID-19 Information For contact details visit our contact us page. Kind regards, Maya from Direct Ferries. What restaurants are near Direct Ferries? Then you have contacted our Customer service through chat just 1 hour before the departure and we have explained that so close to the departure the amendment would not be possible, we advised to try to amend at the port. Months later, it is impossible to get a refund. Ferryhopper applies a small modification fee of 6 (euros) per booking. I should have stayed with you ! Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Dear Stewart, Thank you for contacting us. It's now a month later and they still haven't But, although they sent a confirmation, they make it clear that it's not a ticket. Normally if the tree is dead, hazardous, planted too close to your home or not considered significant due to its small size you should be able to remove it Kind regards, Direct Ferries Team PC Patrick Crossan 8 reviews GB Dec 16, 2022 Scam Site: Scam Site: All went well hope its the same when we arrive in Barcelona. We advise you to check with your bank as some accounts or credit cards offer a travel insurance as well and you might be able to claim a refund on the insurance instead.Kind regards,Madalina / Direct Ferries. With some ferry companies we'll be able to Due to some recent backlash Holiday Extras are giving some customers refunds instead of vouchers but not all, likewise some holiday cottage rentals have become a bit more lenient. It goes against our guidelines to offer incentives for reviews. Using this company, in this instance. As long as the type of vehicle is correct and your trip is on a domestic route, you will most probably not encounter any problem during boarding. Please also note that the refund amount depends on the policy of each ferry company. DIRECT FERRIES (Southampton) - All You Need to Know BEFORE You Go. Eveything was very simple and quick to use..I had no difficulties in using the site and had several choices of ferries. Quit easy to make a reservation 9 months ahead.1 suggestion: a notification (more in site) about the checkin atleast 1 hour before departure. Can I cancel them and get a refund? Thank you for booking with Direct Ferries. Download the Direct Ferries app or manage your booking online through My Account. Verification can help ensure real people write reviews about real companies. Direct Ferries are trying it on, (with your money). My boyfriend and me have booked a ticket for the 26th of november to lanzerote with the camper. Not using e-file? We rebooked the April crossing for August we amended the booking again to April 2021 due to being furloughed. You can find the contact details of the local travel agencies in your booking confirmation email. six hours for a journey of more than 24 hours. The amount for which you will be refunded depends on how much time remains between the cancellation and your departure. Stay away!! Thanks for taking the time to respond but you're mistaken about the cancellation. Follow the Ground Transport signs and directions in your app to get to the location. Wondering what happens if your ferry travel plans change? WebGRIMALDI SARDINIA New Cruise Ferries on Livorno - Olbia route BOOK NOW CRUISE SARDEGNA CRUISE EUROPA THE. All rights reserved. In this section, we provide a summary of the policy of ferry companies regarding ticket cancellations, refunds and booking modifications. Thank you for contacting Direct Ferries to request a cancellation to your booking DFP*****8 with Brittany Ferries on 08/04/2020. They charged me 79.00 to cacel a booking. It's now a month later and they still haven't refunded me! Our team checks each review posted on the site disputed by our community as not meeting our. three hours for a journey of between eight and 24 hours. I have tried to contact them for 3 weeks and have had no reply and it is infuriating you cannot speak to someone on the phone. Booking was quick and easy! 91% of travellers recommend this experience. The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the ferry company according to its policy. Since 2006, Grimaldi has been offering the only direct Ro/Ro-container service between Be the first to hear about the best ferry offers, The quickest way to make & manage your booking. The account will stay blocked until dispute will be resolved. Subscribers do not see these advertisements, To join in you must be a member of MotorhomeFun. Therefore, Ferryhopper is not liable for any modification of these policies and rules. No personal touch. What if I don't know the plate number of my rental car? Furthermore, you can find the "Troubleshooting Login Issues" section which can answer your unresolved problems and equip you with a lot. They said they would check it out. In addition all your emails, including the ones you sent from a different email address, were sent to us a month after the sailing date had already passed. Dear customer, Many thanks for your review! Londra, Inghilterra, Southampton SO19 6AJ England. Hi, today, March 1, we made a one-way reservation for two adults for the June 10, 16:30 ferry from Caen - Portsmouth. By joining you agree to our terms & conditions and 20,000,000 members worldwide Our customers love us! Our average member earns over 300 cashback a year. Thank you for booking with Direct Ferries. on an island), you can return your tickets to any local travel agency that collaborates with the ferry company you booked your trip with. WebFind the best deals on train tickets from Harpers Ferry, WV to Lindenwold, NJ. There is no contact number on the website to ring. There was a mistake on your site, and you cannot admit it. Below, you can find a short overview of the ticket cancellation policies that apply in Greece. I will never use this company again Report this review If you want to be among the first to hear about our latest ferry offers and want to take advantage of exclusive ferry discounts then subscribe to the Directferries email or follow us on Twitter or on Facebook! The easiest and cheapest way to cancel your booking and request a refund is to log into My Account and request the cancellation there. !Their phone number is turned off for incoming calls!!!WHY????!! If you do prefer to contact us in writing, our postal adress is: Please note that Ferryhopper applies a small cancellation fee of 6 (euros) per booking. 2023 Trustpilot A/S. It is very difficult to amend my ferry ticket online, even though I purchased a flex ticket which allows free changes or a fee of only 10 euros, it is asking me to pay the WHOLE fair again on the website to make the change. DirectFerries.co.uk - the one stop ferry shop , a brand of Direct Ferries Ltd - all rights reserved. WebIf you request to cancel your booking through our help centre or by phone and haven't purchased a Flexi ticket, we charge a cancellation fee of 45/45. I could find no way to contact other than amendment. Definite miles better than the outfit I booked with last year. Channel View Road I think a lot of companies hoped people would accept vouchers to help with cash flow but legally if they cancel I think they have to give you a cash refund. Would recommend at all cost, better buy is straight from actual company. Book your ferry tickets with Direct Ferries. saved me almost 50% of the amount I have recently been having to pay for this journey. Will never use again Date of experience: December 21, 2022 Reply from Direct Ferries Follow us on Twitter for the latest WSF information! I have booked a trip to/from the UK (from Hoek van Holland). This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. I emailed Direct Ferries immediately with evidence of no Marlin route, our new tickets and advice provided by the operators. WebScore: 4.3/5 (13 votes) . Please be aware that if your ticket is able to be refunded, and you have not purchased Cancellation Cover, you will be charged a cancellation fee. Dear Customer,Thank you for your feedback.After looking into the details of your amendment requests, we noted you requested to change your return journey for January 2023. 2-3 Three Rivers Business Centre, Felixstowe Road. WebPlease use the contact form on our website to request a ticket change. If youre booking a ferry with Brittany Ferries go direct! Dear Julliete, Many thanks for your feedback! gourock ferry SHRIMPS FEBRUARY HALF TERM HOLIDAY CLUB - MONDAY 20 - FRIDAY 24 FEBRUARY 2023 HOLIDAY CLUB IS BASED AT RGS THE GRANGE It was actually in USA dollars so my trip cost 1200 which is extortionate! Less than 24-hours or failure to show for travel. Most ferry companies and bus operators offer return tickets, which can save you money compared to purchasing two one-way tickets. You'll need to either book a new one way sailing for your return trip or cancel your original booking and make a new booking. As a result of the above incident, my BRP (resident permit) was also stolen. They made mistake on two tickets (omitting my wife name on the tickets) when i wanted to correct this they initially asked for a significant change fee ,then waived it. If you cancel your tickets, you will receive a refund according to the policy of the ferry company(ies) you have booked with. Have a browse through our website and use our simple ferry booking Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. I was unable to check in as the FRS website didnt recognise the details. We are both english and always lived in England Direct Ferries have no phone available to discuss. Direct Ferries is a multi platform impartial ferry ticketing service offering a quick and easy way to look, compare and book 1000's of scheduled ferry crossings to virtually any ferry port in Europe and Africa as well as many ports across the globe. By the time I got a confirmation notice it was past a 48 hr before travel time and they would not change out going trip. Since the above is not under my control, could I please request you to make an exception and cancel and refund my ferry booking. Seriously this is basically a scam. not great. Cancelling a Ticket Reservation or Purchase within 24 hours of Booking In your case you have contacted us only once but you have closed tht ticket by clicking on finding the solution and therefore the ticket could never be handled by one of our agents and after that you have not conatcted us again. I have applied for a replacement BRP however, I am unable to get the same before 8 weeks. Left multiple messages on the website, asking for help or contact, sent emails every day for two weeks. We remain at your disposal. Point blank refused and they sent a refund without any messages to inform me. Could not travel from Portsmouth to Caen due to Covid and let DF know before sailing - couldn't amend on website due to it being within 48 hours of the departure time? Booked Algeciras to Tangier Med recently using FRS. A refund will be given, however an administration fee of 10 will be deducted from the total fare. If you make a mistake when booking online, you can cancel your booking at no cost I have used direct Ferries previously and would usually give 5 stars but on this occasion there was an error on the page meaning I was unable to book a return cabin as kept saying error but wanted my booking so preceded.
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