trugym customer service
Anyone can write a Trustpilot review. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). Join the 263 people who've already contributed. The staff, although minimal, are friendly and helpful. The gym itself , there is a broken window that has been broken for months and still not fixed the equipment has been there before the company took over which is about 6 years so machines are more than 10 years old . It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. Companies can ask for reviews via automatic invitations. Date of experience: 19 February 2018 Great equipment plenty of it staff are friendly only negative is there is only one dead lift platform and its always being used. (Hairdryers available, body wash in the showers, 1 lockers that you get back, a private changing room and a disabled changing room) The gym has plenty of equipment and staff are always available, friendly and helpful. I prefer to go in before work so at 6am and then use the sauna and steam room. HiPlease accept our sincere apologies for the negative experience you've had with truGym. Same as below - Trugym Bromley closed and didnt refund the lost membership. typical!!!! Here are 8 tips for writing great reviews. 2023 Trustpilot, Inc. All rights reserved. | Read 21-40 Reviews out of 266 Absolutely horrified with this gym had been warned by friends should have listened taken 180 pound out my bank in two days with no apologies they taken my money early puttting me in my overdraft refunded it then quadruple charged the next morning this place had is no idea what they are doing the staff clearly havent got a clue and just rude still not sorted my money out been told I have to wait till Monday as the feels on desk said he cant do anything. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness centre TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 5 days ago Huddersfield gym- horrible service They now refuse to refund monies taken. Why take peoples money when you know youre going to close the branch, and that the staff knew nothing? Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. TrugymStop taking payments from new customers when you know full well that you are closed !!!! BUILD A PERFECT RESUME. The showers always break down the toilet doors are broken and one of the toilets leaned to the side. Here are 8 tips for writing great reviews. I got nothing. Dreadful management of memberships Id avoid this company and invest elsewhere! God forbid you request to leave is apparently impossible! TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 14 TruGym Reviews 268 Poor 2.2 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 2.2 total 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant MD Mr Darren Noble 28 reviews GB 3 Jun 2021 Hello guys so I've just been to nosy The main reason that I joined is for the Les Mills Combat class. He failed to take any responsibility, stating that it was Harlands that needed to sort it out. ?TruGym this is unlawful and action is being taken. 14 Customer Service Resume Examples for 2023 - beamjobs.com Find out how we combat fake reviews. I also send two emails through to them and I never even received an acknowledgement let along a response. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 14 We also ensure all reviews are published without moderation. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. The only this is that this is an extremely busy gym as it is luton's best ladies only gym. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! The clocking in via app system never works so there is often a long cue to get in whilst the staff have to enter everyone manually. Otherwise I would give it a five star rating. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! No on-duty lifeguard (is this actually legal!!!). TruGym Reviews | Read Customer Service Reviews of trugym.co.uk I requested to cancel my membership online as they instructed (because they hide their phone number so fewer people call) and got an automated response, still refering to my cancellation as a 'request'. Our 2022 Transparency . Here are 8 tips for writing great reviews. Any attempt to contact head office is ignored. I imagine at this point they may get back to me and I will explain to them that I have given the agreed 30days noticeAnd if they choose to ignore it then thats not my problem. trugym customer service. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 14 of 14 I'd be in two minds about renewing my membership next year. However, you are likely to be ignored. Anyway, the gym dirty, the showers smell sickening, the cleaners are rude AF and the machines are broken. Verification can help ensure real people write reviews about real companies. Would definitely recommend to a friend especially with the ladies only facility. Joke of a place. Anyone can write a Trustpilot review. The payments should always come out on the same date each month, unless that date falls on a weekend in which case it will come out on the Friday before. The gym had closed down suddenly in November 2021 and hasn't provided a refund. Good day, I have just renewed my contract after 15 months. Graham. Join the 261 people who've already contributed. Staff are really friendly but could be more helpful to newcomers. Your experience matters. Join the 258 people who've already contributed. I cancelled my membership 2 months ago due to not using the Gym but their agents, Harlands, attempted to continue taking payments and send very aggressive letters by email demanding payment plus large add-on charges. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 Over the years Trugym Luton has improved with increasing various classes, refurbed & painted & staff are really friendly. The staff seem to be stretched with admin-type duties and have no time to tour the gym and help members. It pains me to say this but it would have been 5 stars for the way the great staff are/were also the fantastic classes were in BromleyThe trouble is that the staff were told by text message last night at 10:30pm that the gym is to close and will not be opening again.This is just a disgraceful way to treat everyone involved, especially by text with no notice, can only assume due to covid it was loosing money but come on Trugym this is disgusting!! Please consider an 11pm closing time in line with Monday-Friday or a 24/7 access with swipe cards for members. I will probably be ending my membership soon and going to a cheaper competitor.Sauna and steam room is really nice, it's a shame the equipment is old and dirty. When it comes to growing a business, reputation is everything. Howev after a month or so the member of staff who was working till midnight decided it was a good idea to consistently kick everyone out at half 11. DO NOT SIGN UP THERE TERRIBLE! TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 13 of 13 The trouble is they use crooks to process their member's payments. Verification can help ensure real people write reviews about real companies. Staff are the ones who represent the gym and are suppose to behave in a professional manner. Avoid. Your experience matters. Fuming to be honest. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. This hasn't happened and all attempts to contact them regarding this is being ignored. How many stars would you give TruGym? The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. Absolutely the poorest new customer relationships ever!! The classes are great, but tend to be morning or tea/time evening, and not much early afternoon when I'm free.Overall I'm very happy with trugym! Absolutely Disgusting service their staff misdirecte you and then they go and say we didnt say anything, ridiculous service also very rude . I went home and promptly sent another email to the address he gave me with all my details as an attachment, which promptly bounced back. The number for the centre was not being answered, neither were emails. I'm now in the process of seeking legal advice and so far it's looking positive. This gym is great! Join the 266 people who've already contributed. Stockton On Tees - AVOID!! Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk - Trustpilot Verification can help ensure real people write reviews about real companies. I've always felt so welcome at TruGym and enjoy making my daily trips. The TruGym in Uxbridge closed without warning and we're still taking payments AND bookings. We use dedicated people and clever technology to safeguard our platform. Bring back Les Mills Body Combat please! Verification can help ensure real people write reviews about real companies. Most of the equipment is very old and remains unfixed for long periods of time. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Your email address will not be published. Bring back Les Mills Body Combat please! Ash showed me around when i started and explained each machine and how it would benefit me, he is always willing to give a good service and always rises the spirits when i feel like im about to give up! All rights reserved. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. I choose at this time to cancel our memberships and truGym continued to take money from my account. | Read 61-80 Reviews out of 267 But no way to resolve it. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. The lessons are good when its not Ramadam or Eid because if they don't have enough members for the class it gets cancelled which I feel it is unfair to the people who are not muslim . without helping me with the issue in any way at all. The staff are always so friendly, helpful and encouraging when you need it the most. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. Save your money, go elsewhere. They now refuse to refund monies taken. Lots of equipment to use and is open to everyone. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. | Read 101-120 Reviews out of 258 a nice open plan gym. AVOID LIKE THE PLAGUE. This suggests to me that they know they are not up to date. They are now pursuing me for 234 claiming I never cancelled. Find out how we combat fake reviews. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. We use dedicated people and clever technology to safeguard our platform. TruGym Knowingly Breaks the Law Under the Consumer Rights Act If you buy goods that are faulty or pay for a service that isn't fulfilled you are entitled to a refund. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. It goes against our guidelines to offer incentives for reviews. The English lady with dark long hair, who I was told is the manager there, I found her quite abrupt and rude towards me. It was ideal as there is a Friday class at 5:30. Here are 8 tips for writing great reviews. Stockton branch- good value and friendly staff but the steam room has been out of order for weeks and no sign of it getting fixed. My branch shut down down and I never received a membership refund. Do not understand why the reviews are pretty rubbish considering the gym is a great value for money. There are some advantages to paying your Spectrum bills online or on the My Spectrum app. This resulted in TruGym blocking me me on twitter. And the price is ok.Over all not impressed with the gym at all. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! Their finance company, Harlands, make it difficult for anyone wanting a refund and good luck with getting a reply from any of the owners. The changing rooms are filled with lockers and very clean - there is a cleaner in there every night i go in. Maybe they could squeeze in another floor mat area near the gym balls. managed very well had a compliant and it was rectified very effectively, beautiful pool and spa 5 stars would recommend (tru gym huddersfield). Moreover i received several very abusive emails from them in the days following. I paid for a year membership and at that point had several months left. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It goes against our guidelines to offer incentives for reviews. | Read 261-266 Reviews out of 266 Anyone can write a Trustpilot review. because of this I was able to cancel my contract. Gym was great but suddenly closed down with little more than a note on the door. So after this poor attitude we asked how much it is to try the gym out, it is a whopping 16 which is way too expensive to attract new customers.The staff also don't really have a clue about what they are doing. The machines, if broken are repaired quickly. So far, an excellent option for a gym considering the membership prices are cheap. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. They informed me of a 30 day notice period and promised me they actually will cancel my membership now. They offer classes which I have found very useful for my weight loss. In reality this was my experience. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. The company needs shutting down. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. Very unprofessional! Top gym with great facilities and friendly staff that are always willing to provide support and advice. Join the 270 people who've already contributed. I use both the free weights, machines and also classes. | Read 101-120 Reviews out of 262 I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. Companies can ask for reviews via automatic invitations. Companies can ask for reviews via automatic invitations. *Paying your bill on the phone with a customer service representative incurs a $5 processing fee. The gym had closed down suddenly in November 2021 and hasn't provided a refund. 2023 Trustpilot A/S. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. Find out how we combat fake reviews. However I have a major issue with the classes that are run as well as the management of the club. Still heard nothing from Trugym or Harlands about my missing money (despite me being on benefits and REALLY needing that money) and today, as the icing on the cake I have received a 100 'penalty charge' for parking in their car park for 10 minutes while I tried to sort this out..utterly outrageous!! Gym is always clean and range of machines is good. Friendly staff. The lockers are hardly ever working and even after paying quite a bit we are told to bring in our own padlocks for the locker. Your experience matters. Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . How many stars would you give TruGym? This happened on several occasions making me again not really want to use the pool and steam room. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. Friendly staff always happy to help. Join the 271 people who've already contributed. Staff members were a mix bag. I paid for a year membership and at that point had several months left. Totally disgusted with the service offered with no thought or effort of building a customer relationship. However, I want to note a couple of points.1) On a Saturday morning at 9.00am, the aerobics studio is too hot. Joined the gym, but after a few visits I realised that it wasn't as good as I had hoped, the kit was very worn and in some cases bits were missing, the staff were ok, the atmosphere wasn't as good as some other Gyms I had been to.
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